Looking to join an amazing Technical Support team? You’re at the right place.
We’re looking for an amazing individual to join our technical support team. For this position, we want a true champion: a well-rounded person able to provide our clients with basic technical support, as well as answer any onboarding questions they might have. You’ll also help our clients’ clients with their billing and technical questions.
Uscreen is an amazingly diverse, fast-developing video monetization platform and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our entry-level tech support champ to know every detail about our platform from an end-users’ perspective to be able to confidently help our clients’ users with all technical and general support inquiries.
Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy.
About the role:
This is a customer-facing role that will predominantly focus on basic support, like providing links to our help guides for a variety of questions, to helping end-users directly when they need to cancel, are seeking a refund, or can’t access videos on their device. It’ll be your responsibility and goal to provide our clients’ end-users with solid answers and on-point guidance that will help them have the smoothest experience possible.
We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
In this role, you will wear a few different hats, including:
Our ideal candidate will also have:
How to apply:
Please click the button below to apply for the remote job.Apply Here