Automattic is looking for Technical Account Manager

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Job Description

Automattic’s mission is to democratize publishing and commerce so that anyone, anywhere can tell their story or sell their product. We’re looking for Technical Account Managers to join the following teams:

  • Newspack: An advanced open-source publishing and revenue-generating platform for news organizations.
  • Special Projects Team: High-priority, high-profile custom WordPress sites.
  • WordPress VIP: An Enterprise-ready WordPress platform for the world’s top brands.

As an Automattic TAM, you will help drive our customers’ adoption of our products by managing and understanding our clients and partners from discovery, through launch, and beyond.

Our TAMs are the “voice of the customer” and our operational client contacts with high touch engagements. They understand their clients’ business demands, operational needs, and technical challenges to help them achieve the greatest value from Automattic products. Your technical acumen and customer-facing skills will enable you to effectively represent Automattic while driving client decisions regarding technical and product strategy, incidents, trade-offs and risk management. Working closely with engineering, you will provide advocacy and strategic technical guidance to help plan and build solutions using standard methodologies.

Software development and architecture experience will help you succeed, however, coding is not in scope for this position. Some moderate travel is required – expect quarterly as a baseline.

You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites, helping newsrooms take control of their online publishing, or working with some of the most influential companies in the world and helping them get the most out of WordPress and our VIP program.

Your style is to get things done while reducing friction for your colleagues and clients, to respond rapidly when called upon, as well as being proactive. You view our clients as partners, not just customers, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.

In addition, you are:

  • Comfortable with a high volume of communication and switching tasks at a moment’s notice.
  • Quick to solve problems that pop up, and collaborate with developers.
  • Accomplished at distilling goals and wish-lists into concrete next steps.
  • Skilled in conflict management and resolution.
  • Undaunted by managing risks in high stakes situations.
  • Excited by kick-off calls and getting everyone on the same page.
  • Experienced in working with WordPress, or other web technology.

HOW TO APPLY

Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

If you want to increase your chances of standing out, tell us where you heard about the position and include a few sentences on your thoughts to these questions:

  • What is your experience with WordPress?
  • How do you keep yourself organized when leading multiple fast-paced projects?

If you have a particular interest in one team, please let us know in your cover letter.

We look forward to hearing from you!

DIVERSITY & INCLUSION AT AUTOMATTIC

We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our commitment to diversity and inclusion here.

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