SMTP2GO is looking for Native-English Support Agent

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Multiple Countries

Job Description

This job is for a native English speaker. The nature of the work involves detailed English writing and communications with other native English speakers.

We have a full-time customer communication position available. As this job is working from home, you can work from any location.

We’re looking for someone with great people skills, high energy and enthusiasm, a fair amount of cleverness and the ability to work from home in a quiet environment. Office space can be provided if required. You’ll be responsible for:

  • Supporting existing customers with any technical issues they may be facing (we provide excellent training in this regard, so it is only necessary to have the ability to learn and a solid knowledge of the Internet).
  • Ensuring customers’ usage of our service meets specific guidelines.
  • Liaising with four other members of your direct team, and multiple other staff spread across the world, including Australia, New Zealand, the UK, Spain, and the USA.

You’ll need:

  • Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers.
  • Common sense and an ability to “read between the lines” to understand what customers are concerned about.
  • Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You’ll be clear, patient and pleasant.
  • Meticulous attention to detail. Your spelling and grammar should be top-notch.
  • Good time management skills. Since this is a remote working position, you’ll need to be organized, motivated, and (dare we say) a “self-starter”.
  • The ability to learn new software and systems. You’ll be working with our customer support software and content management system, so it’s good if you’re a quick learner and not fazed by learning new tools.
  • A good general knowledge of technology. You should be a regular internet user with a good internet connection.

Neat things about working with us:

  • Hours that can be very flexible.
  • Work from home (see more of your family).
  • Relaxed, ego-free, family-friendly work culture.

How to apply:

  • Record a quick video, under 2 minutes in length, letting us know a bit about you.
  • Create an email for charlie at smtp2go.com with subject ‘Support Agent Position’.
  • Attach your CV as a PDF and include a link to the video.
  • Send!

Company: SMTP2GO
Location: Remote
Type: Full time
Pay and benefits: To be negotiated

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