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Bitso is Latin America’s leading cryptocurrency platform. Our goal is to evolve how we think about and use money. To achieve this, we provide individuals with fast, cheap, seamless and user-friendly financial services powered by blockchain technology. Cryptocurrency, or programmable money, does not rely on an intermediary to give it legitimacy or value. Instead, it is valuable because of the peer-to-peer technology that runs it. We think it’s time for the world to have an alternative form of currency.


We believe that we should all have the opportunity to use our money whenever we want it, and how we want it, without boundaries or schedules; we believe that we all have the right to access and use safe, fast and efficient financial services that do not charge excessive fees and that suit the digital era we live in. We firmly believe in Blockchain technology and its use cases. We support financial innovation and everybody’s right to access new and beneficial technologies. Visit us at


What we value:


  • Passion for Bitso’s mission
  • Entrepreneurial mindset, this is key!
  • Be inspired and energized by our values: Drive change, Be human, Embrace your freedom.
  • Rolling up your sleeves and getting things done. No task is insignificant.
  • Raising the quality bar and challenging others
  • Seeing opportunities when others see problems
  • Passion for working with a diverse group of people and different points of view
  • A collaborative spirit who gives thoughtful and constructive feedback
  • Making decisions guided by long-term company objectives
  • Setting ambitious goals, taking risks, and empowering others


Team & Role Description

The Compliance department, guides, protects and safeguards Bitso’s reputation while protecting our users. The team uses state-of-the-art technology to on-board Users onto the Bitso platform. As part of the  On-boarding team which forms part of the Compliance department, the Customer Support Onboarding Agent will set up Users for immediate success by facilitating the account opening process for new accounts. As a Customer Support Onboarding Agent, you will educate new Users, help solve any queries raised, and ensure smooth adoption of our products and services.

Bitso prioritizes delivering an amazing User experience and this is the first step in the process. The ideal candidate must have experience with web-based technologies, passionate about helping Users, and excels communication via email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

What we value:


  • Passion for Bitso’s mission.
  • Independent ownership of business problems and their solutions.
  • Rolling up your sleeves and getting things done. No task is insignificant.
  • Embrace technology and eager to find solutions.



  • Become a Bitso SME in relation to onboarding requirements
  • Provide detailed account walkthroughs and assist many new Users with onboarding requirements
  • Clearly communicate account setup requirements and expectations with Users
  • Record User onboarding requests and questions in Freshdesk and liaise with the Compliance department and on occasion the Customer Support team
  • Ensure Users receive and awesome UX
  • Collaborate with the Compliance, Customer Support, Finance, Operations, and engineering teams on an ad hoc basis
  • Leverage feedback for continuous improvement to the onboarding process
  • Develop a deep understanding of Users’ and their operational objectives
  • Assist with ongoing remediation programs

To succeed in this role, you’ll need:


  • Bachelor’s degree preferred
  • Experience with web technologies
  • Excellent communication skills
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude


Additionally, it would be nice if you:


  • Are Tech savvy.
  • Are curious about cryptocurrencies, eager to learn new technologies and work on the most innovative field of the financial industry!
  • Are a freethinker person, not afraid to take immediate action, make improvements and reshape conventional thought. Proactive and creative, humble, respectful and responsible.

Compensation and Benefits:


  • Purpose: You’ll be part of something bigger, working towards financial inclusion across Latin America
  • Culture: You’ll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.
  • People: You’ll work with some of the most driven and intelligent people in the crypto space in Latin America
  • Salary: We pay competitively to attract top talent in the market.
  • Venue: Work from wherever you want, this role is remote.
  • Work Status: Regardless of your citizenship, we will sponsor you to legally work in Mexico if you are looking for it.
  • Health Insurance: We offer one of the best medical plans
  • Performance Bonus: Your hard work will be rewarded with an attractive bonus plan.
  • Unlimited Free Days: We want our employees to recharge their batteries and explore who they are outside of the office.




*As you move on to the final stage of our talent attraction journey, we will ask you to please complete our background check process.*


*This role can be performed 100% remotely*

Please click the button below to apply for the remote job.

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