Title: Customer Success Engineer III
NS1’s mission is to unlock the potential of DNS to deliver the tech that powers our customers and the world. We are the market leader in DNS and traffic management software and services, and our customers include the biggest properties and largest enterprises on the internet, such as Salesforce, LinkedIn, Squarespace, Pandora, Imgur, Yelp, Dropbox, and many more. Our modern DNS technologies enable optimized application delivery, coupled via our APIs into the tooling and processes of today’s DevOps organizations, and deliver reliability and performance at global scale. We operate a worldwide, highly tuned Managed DNS network, and also deliver our technologies to customers as single-tenant software deployments. We solve incredibly challenging problems on behalf of our customers, in the most mission critical parts of their stack.
We’re looking for creative individuals who enjoy a healthy mix of hacking and helping. You’re the type of person who secretly likes the fact that you run tech support for your entire family. You have experience running Linux-heavy distributed applications at scale, but you never forget the fact that a product is nothing without a legion of happy users.
Thankfully, NS1 already has an awesome product servicing some of the most innovative customers on the planet (see above). Now we need you to help us keep moving it forward. The majority of your day-to-day will be comprised of the front-line systems support type work that should be very familiar to you. When you’re not actively engaging with customers, you’ll have time to step back and develop tools and processes that will keep the Customer Success team operating efficiently. Overall if you enjoy triaging tickets with engineers, communicating complex solutions, assisting CSMs in customer migrations, and inspiring your colleagues through your resourcefulness this is the job for you!
Excelling in this position requires having broad knowledge of the many technologies that comprise modern Web Scale applications and being able to offer constructive advice for customer implementations as well as internal improvements. You’ll take responsibility for front-line support, and your daily work will have an immediate company-wide impact.
Responsibilities will include:
Nice to have
Our technology stack at NS1, and the many systems you’ll have an opportunity to work with here:
Working at NS1:
We’re a fast-growing, well-funded startup based in the heart of New York City’s Financial District with offices and team members around the world. Working at NS1, you’ll come to understand our team is unique, both in and out of the workplace. We have PhDs, musicians, artists, and athletes working side by side, dedicated to delivering first class products. We’re hardworking, but we’re also a compassionate group. We understand that outside of NS1 is a world that places demands on our time. Our leadership team is dedicated to open and honest communication and we continuously strive to foster a culture of transparency, flexibility, and creativity. We were chosen as one of BuiltinNYC’s Top 50 Startups to watch in 2019 and closed our $40M Series D in July 2020.
For all employees, we offer:
In addition to the above, we offer US Employees:
NS1 champions diversity – we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.
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