CartKit is looking for Customer Success Analyst

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Worldwide

Job Description

We are looking for driven and dynamic young professionals, eager to learn about our customers and turn their needs into improvements in our products. This person will be our eyes and ears and serve as a guide to help our customers employ Cartkit’s products’ full potential.

We are looking for a person that will help us reach out proactively to our customers to understand their needs, help them along the way, build strong relationships, encourage feedback, gather relevant data from these associations, and transmit the data to our team to work on actionable solutions and new features.

Qualifications

  • Bachelor’s degree
  • At least a year of work experience (customer support, sales, HR, marketing)
  • Proficient in English (both spoken and written English must be impeccable)
  • Excellent communication skills
  • Driven by ownership, accountability
  • Love for product and SAAS
Benefits
Flexible Working Hours (we rely heavily on async communication and collaboration) Flexible Vacation Learning and Development 100% Remote Autonomy Diversity and Equality

Compensation

CartKit believes good work deserves to be rewarded and doesn’t use remote work as an excuse to pay less.

About Cartkit


CartKit empowers digital businesses so that they can focus on what they do best: creating and selling their unique products and services.
Our products are used by over 30,000 active businesses from over 150 countries. We’re profitable and have doubled revenue year over year. We’re bootstrapped, growing quickly, and entirely distributed — find us in Colombia, Mexico, Pakistan, Poland, and the United States.
We aim to employ some of the best and brightest people in the world. A team of 7 builds products used by over 30,000 businesses. We’ve achieved more than teams that are 10x our size by relentlessly focusing on first principles, recruiting world-class talent, and building in-house tech that allows us to magnify our output.

We have a flat organizational structure; everyone is responsible and autonomous. We dislike bureaucracy and aim to eliminate operational inefficiencies. We don’t believe in long meetings or formalities.

We encourage the team to find the right balance between synchronous and asynchronous collaboration. Each team member is on a personal journey to maximize deep work, focus, creativity, and impact.
We believe in an Idea Meritocracy. We focus on adding value and building, getting work done in the best possible way, and making something greater than ourselves

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