You love the pace of change in technology and enjoy bringing your combined talents in customer service and expertise in writing and editing to translate tech-speak for mortal consumption. You are innately people-centered and talk tech and write/edit with the reader in mind. You want to be part of a team committed to making technology changes easier for colleagues around the world. You like a fast pace, enjoy collaborating remotely with a close-knit and diverse team, and appreciate integrity in your colleagues and the company.
We need an experienced technical writer who can help us consistently evolve our focus on people when communicating about technical changes to 36,000 colleagues around the world, whether it’s an enterprise system upgrade announcement, scripted video, or online how-to guide.
Become steeped in our corporate brand and writing standards and make introductions with your business partners (week 1). Pair with change leads on projects in flight to learn context. Work with manager to develop preferred approach for delegation of work (week 2). Develop and enable a new writing, editing, review, and approval process flow (weeks 3-7). Collaborate with communications, team leads and PMO representatives to begin developing and/or updating standard communication templates for project team leads (by end of month 2).
Most of your time will be spent consulting on communications about upcoming technical changes and then writing / editing messaging and documentation for technical experts and project managers in IT, Colleague Experience and Technology. The audience in almost all situations will be some or all employees around the world.
Develop content for any channel including web platform, video, email, blog, SharePoint – we like to “meet people where they’re at.”
As a remote team member, you’ll connect with technical leads, project managers, and other colleagues as needed through a number of virtual collaboration tools.
Spend time learning our collaboration products and improving your professional skills. We want you to be curious, learning both from team members and individual study.
Required Experience:
- Customer service mindset
- Advanced degree or comparable experience writing to take complex information and simplify it in easy-to-understand communication.
- Virtual / remote working using Office365, Zoom and/or a similar tools
- Consulting with content owners on audience analysis and recommending effective message delivery methods
Preferred Experience (nice to have, not required):
- Working in or in support of a Technical Help Desk
- Drupal
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