WordPress Technical Support

• You’re passionate about solving problems and helping people.
• You’re incredibly positive and enjoy making another person’s day.
• You’re an excellent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You have the curiosity and desire to learn and grow your skills.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.

• Working the support inbox, making sure our customers receive timely responses.
• Fielding and recording feature requests.
• Providing support to users on the WordPress.org forums for our plugins.
• Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
• Pre-release quality assurance testing for updates and new releases.
• Updating and creating tutorials and documentation.
• Writing code snippets to solve one-off problems.

• Excellent English writing and communication skills. We believe communication is critical.
• Patience, grace, and a sense of humor.
• Exceptional troubleshooting abilities (ie include finding CSS  and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
• At least 2 years of experience with WordPress.
• Strong comprehension of HTML and CSS – you can write HTML and apply styling from “scratch”.
• Strong leadership with the ability to step up and take charge when needed.
• You can take technical lingo and make it understandable to customers.
• Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.

• Proficiency in writing documentation.
• Proven track record providing support for WordPress plugins.
• Experience working with email marketing service providers (eg. MailChimp, AWeber, etc).
• Experience with WordPress development (eg themes, hooks, filters, plugin API, etc).
• Working knowledge of PHP.

• Competitive Salary.
• Health Insurance benefits for full-time U.S. employees.
• Work from your home. We’re spread out all over the world – United States, Canada, Ukraine, India, Pakistan, Singapore and more.
• Unlimited PTO after 90 days of employment. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
• Paid maternity and paternity leave.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom Branded laptop at your five year anniversary.
• We cover all costs of company travel (including our annual all-company retreat and mini-team meetups).
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

• Your experience with WordPress.
• If you have previous experience working support or writing documentation, we’d love to hear about it.
• Tell us a bit about yourself and why you should be considered. Details about your experience, qualifications, personality, etc are very helpful.
• Profile links if available (Your website, WordPress.org, GitHub, Twitter, LinkedIn, etc)

Please click the button below to apply for the remote job.